Licensed customs brokers, tariff and trade consultants, EDI and MPI transitional facility.
As a recognised leader in the digital automation of customs clearance, we deliver a premium, compliance-focused clearance service. Our facilities are licensed by New Zealand Customs as an approved devanning station, enabling us to process entries on site and manage all customs requirements with precision, efficiency, and consistently fast turnaround times.
With our licensed Customs brokers we offer a wide range of services for tariff consultation and customs import and export requirements.
Being up to date with all procedures for the New Zealand Working Tariff Documentation, incl New Zealand's Concessions Codes, enables us to facilitate your custom's clearances smoothly and efficiently.
All customs clearances are sent to New Zealand Customs electronically, allowing fast and efficient processing of your customs entry. With one of the quickest turn around times in the industry this enables you to receive your freight that much quicker!
We have an approved MPI transitional facility to meet the import health standards for sea containers from all countries. Our experienced staff are qualified to carry out this exercise onsite.
Our team facilitates a quick and efficient service, with collection and distribution of freight according to your requirements.
A step-by-step walkthrough of how we clear your shipment through NZ Customs and MPI — following the current Customs and Excise Act 2018, Biosecurity Act 1993 and the Trade Single Window system.
The overseas shipper's forwarder issues transport documents (Bill of Lading / Air Waybill). The NZ importer or their broker receives the arrival notice with vessel/flight ETA, container/HAWB numbers and manifest details.
Commercial Invoice, Packing List, transport document (B/L or AWB), Certificate of Origin (for tariff preference under FTAs), and any permits (MPI, MedSafe, EPA) are collected and checked for accuracy.
The licensed customs broker prepares an Import Entry and submits it electronically via NZ Customs' Trade Single Window (JBMS). HS classification, values in NZD, and duty/GST liability are all declared.
The Ministry for Primary Industries reviews the shipment against Import Health Standards. Sea containers, wooden packaging (ISPM 15), and organic material may be directed to a transitional facility for inspection or treatment.
NZ Customs calculates any applicable duty (per the Working Tariff) plus 15% GST on the CIF value, plus the Import Entry Transaction Fee. Payment is made from the broker's deferred account or by direct pay.
Once Customs and MPI clearance are complete, a Customs Delivery Order is released. The container or airfreight consignment is now eligible for collection from the port, CFS, or airline shed.
At an approved MPI Transitional Facility (or the port CFS), the container is unpacked, inspected, and cargo is prepared for delivery. Our cartage team then delivers to the consignee's premises.
Delivery is confirmed with signed POD. All import records are retained for 7 years as required by NZ Customs (Section 95 of the Customs and Excise Act 2018).
This process is a general guide for typical commercial shipments. Actual clearance steps may vary depending on the cargo type, origin/destination, applicable Free Trade Agreements and any special permits required. For specific advice on your shipment, please contact our customs team.